> ## Documentation Index
> Fetch the complete documentation index at: https://docs.time2.bike/llms.txt
> Use this file to discover all available pages before exploring further.

# New-plate requests

> Process riders who paid the replacement-plate fee at registration.

When a series allows plate re-use, riders who need a **new** plate pay a configurable replacement fee at registration. Each such registration shows up as a **plate request** on the **Bibs** page.

## Where requests appear

Open **Event → Bibs**. Rows with a pending request are flagged with a **Needs new plate** pill and a yellow background. Filter the page to **Plate request: has request** to see only those rows.

## Request statuses

| Status                            | Meaning                                                                  |
| --------------------------------- | ------------------------------------------------------------------------ |
| **Needs new plate** (`requested`) | Rider paid the fee. You haven't assigned a number yet.                   |
| **Pending assignment**            | You've started working on it but haven't committed a number.             |
| **New plate assigned**            | You've assigned a number; the rider can race.                            |
| **Cancelled (accidental)**        | Rider toggled the request off, e.g. an org admin reversed it. No refund. |
| **Refunded**                      | You issued a refund for the replacement fee.                             |

## Assign a new plate

Click the row, enter the plate number, and save. The action goes through the plate-request endpoint, which:

1. Sets the request status to **assigned**.
2. Writes a history entry on the assignment.
3. Propagates the new plate to the matching **series** plate (if the race's `bibSource` is `series` or `series_then_manual`).

## Refunding a request

If you can't fulfill the request (e.g. you cancelled the race, or the rider transferred out), click **Refund** on the row. The replacement-fee amount is refunded through Stripe. You can add a note that's stored on the audit log.

Only the **replacement-fee** portion is refunded — the rest of the registration is untouched.

## See also

* [Bibs](/organizers/events/bibs) — overall bib assignment workflow.
* [Series plates](/organizers/series/series-plates) — series-level plate management and re-use policy.
* [Rider-side plate flow](/riders/registering/plate-requests) — what the rider sees at checkout.