> ## Documentation Index
> Fetch the complete documentation index at: https://docs.time2.bike/llms.txt
> Use this file to discover all available pages before exploring further.

# Volunteers

> Recruit, schedule, and check in volunteers — with optional reward discounts.

**Event → Volunteers** is a complete volunteer system: create opportunities, define roles and shifts, take public signups, and check people in on race day. Completed shifts can automatically issue a **discount code** for a future registration.

## Concepts

| Term       | What it is                                                              |
| ---------- | ----------------------------------------------------------------------- |
| **Effort** | A top-level opportunity for an event (e.g. "Race-day course marshals"). |
| **Role**   | A type of help within an effort (e.g. "Aid station lead").              |
| **Shift**  | A time slot for a role with a **capacity**.                             |
| **Signup** | A volunteer claim on a shift.                                           |
| **Reward** | Percent or dollar discount issued when the shift is marked complete.    |

## Create an effort

From the Volunteers tab click **New volunteer effort**. You'll set:

* **Name** and **description**.
* **Reward** — `No reward`, `% off`, or `$ off` a future registration. Issued automatically when a shift is marked complete.

Open the new effort to add **roles** and **shifts**. Each shift takes a role, a time window, and a capacity. Default shift = the whole event window with capacity 1.

## Take public signups

Once the effort is **open**, it's visible at:

* The event page's **Volunteer** action.
* The direct URL `time2.bike/events/[slug]/volunteer`.

Public users see open shifts and the reward (if any). They can't see who else has signed up — only the **spots remaining** count.

Close an effort to stop signups without deleting it.

## Add a volunteer manually

From the effort's **Signups** table click **Add volunteer**. Useful for in-person additions and people without email accounts.

## Race-day check-in

The **Signups** table supports:

* **Move shift** — drag someone from a full slot to one that still needs help.
* **Check in / Check out** — sets the volunteer's status to `checkedIn` (and records the timestamp).
* **No-show** — used after the fact to flag people who didn't appear. Their reward isn't issued.
* **Cancel** — releases their spot back to the pool.

Each signup also gets a **QR token** in their confirmation email. If you're scanning at the volunteer tent, the scanner page on the same effort handles check-in.

## Print a check-in sheet

Click **Print sheet** on a shift for a paper roster with name, phone, role, and check-boxes. Useful when network is spotty at the start/finish.

## Communicate

* **Bulk email** — select rows, click **Email**. Goes through the standard event email sender (idempotent — re-sending the same announcement won't double up).
* **Optional SMS reminders** — sent the day before via the platform's SMS service. Volunteers opt in at signup; STOP replies are respected.

## Rewards

When you mark a shift **completed** for a signup, the configured reward is issued:

* A unique single-use discount code is generated.
* The code lands in the volunteer's email.
* The code is valid on any future registration with your organization.

Codes are idempotent — re-marking the same shift complete won't generate a new code.

## Export

**Export CSV** dumps the current signups table including status and hours. Background-check notes (if used) are excluded from the default export.

## Dashboard metrics

The effort detail page shows:

* Total signups and capacity fill.
* Shifts fully staffed vs. understaffed.
* Checked-in count and no-shows.
* A **gaps** panel listing shifts that still need help, so you know where to recruit.

## See also

* [Rider-side volunteering](/riders/race-day/volunteering) — the public signup flow.
* [Discounts](/organizers/pricing/discounts) — how volunteer rewards interact with your discount system.