> ## Documentation Index
> Fetch the complete documentation index at: https://docs.time2.bike/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Fulfill merch orders.

**Merch → Orders** lists every order placed in your store or as a registration add-on.

\[IMAGE: /organizations/\[id]/merch/orders → orders table with status pills]

## Columns

* **Placed** — order date.
* **Customer** — buyer's email.
* **Items** — total item count across the order.
* **Total** — amount charged (subtotal + service fee, post-discount).
* **Status** — see below.

## Order statuses

| Status        | Meaning                                                                                      |
| ------------- | -------------------------------------------------------------------------------------------- |
| **pending**   | Checkout started; payment not yet confirmed. Inventory is reserved.                          |
| **paid**      | Stripe charge succeeded (or order was 100% discounted and skipped Stripe). Ready to fulfill. |
| **fulfilled** | You marked it picked up / shipped.                                                           |
| **cancelled** | Voided before payment.                                                                       |
| **refunded**  | Stripe refund completed.                                                                     |

## View an order

Click **View** on any row to open the detail modal:

* Customer email, order status, placed/paid timestamps.
* Line items — product name, option values (e.g. `Size: M · Color: Red`), quantity, unit price, line total.
* Pricing breakdown — subtotal, service fee, total.
* **Linked registrations** when the order was placed as a registration add-on (the order shares its Stripe checkout with the registrations).
* Shipping address when fulfillment is `ship`.

## Actions

* **Mark fulfilled** — flips status to `fulfilled` and sends the customer a "your order is ready / shipped" email.
* **Refund** — issues a **full refund** through Stripe and returns the items to inventory. Mark the order as `refunded`. For partial refunds, use your Stripe dashboard directly.

## Free orders (100% discount)

If a discount code reduces the total to zero, the order **skips Stripe entirely**, is marked `paid` immediately, and the buyer is sent straight to the order confirmation page. Inventory is committed and a discount redemption is recorded just like a paid order.

## Picking lists

For pickup-fulfillment events, filter the table to `paid` and export to print a pickup sheet for the venue.