Payments & payouts

Time2Bike handles registration payments through Stripe. You connect a Stripe account once, riders pay through it, and the money lands in your bank on Stripe’s normal schedule. Time2Bike never holds your money.

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Connecting

Once per organization: Settings → Billing → Connect Stripe. Stripe asks for your business details, bank account, and identity verification. Budget a day or two — it isn’t instant, and you can’t publish a paid event until it’s done. → Stripe payouts

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What a rider pays

The service fee is added on top and shown separately on the rider’s receipt. It doesn’t come out of your entry fee. Stripe charges its own card processing fee, which Stripe deducts before paying you out. That’s between you and Stripe, at whatever rate your account is on.

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Getting paid

Money lands in your bank on Stripe’s payout schedule — typically daily, once your account is fully verified. Settings → Billing → Open Stripe dashboard takes you to your own Stripe dashboard for payout history, statements, tax forms, and bank details.

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Refunds

Issue refunds from Time2Bike — Pricing → Refunds — and they go back to the rider’s original card.

• Your Stripe balance decreases by the refunded amount.
• A full refund returns the service fee too.
• A partial refund doesn’t.

→ Refunds

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Chargebacks

If a rider disputes a charge with their bank, Stripe handles it and Time2Bike emails you. Respond in your Stripe dashboard with whatever evidence you have — the signed waiver, the registration confirmation, the start list.

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