Where requests appear
Open Event → Bibs. Rows with a pending request are flagged with a Needs new plate pill and a yellow background. Filter the page to Plate request: has request to see only those rows.Request statuses
| Status | Meaning |
|---|---|
Needs new plate (requested) | Rider paid the fee. You haven’t assigned a number yet. |
| Pending assignment | You’ve started working on it but haven’t committed a number. |
| New plate assigned | You’ve assigned a number; the rider can race. |
| Cancelled (accidental) | Rider toggled the request off, e.g. an org admin reversed it. No refund. |
| Refunded | You issued a refund for the replacement fee. |
Assign a new plate
Click the row, enter the plate number, and save. The action goes through the plate-request endpoint, which:- Sets the request status to assigned.
- Writes a history entry on the assignment.
- Propagates the new plate to the matching series plate (if the race’s
bibSourceisseriesorseries_then_manual).
Refunding a request
If you can’t fulfill the request (e.g. you cancelled the race, or the rider transferred out), click Refund on the row. The replacement-fee amount is refunded through Stripe. You can add a note that’s stored on the audit log. Only the replacement-fee portion is refunded — the rest of the registration is untouched.See also
- Bibs — overall bib assignment workflow.
- Series plates — series-level plate management and re-use policy.
- Rider-side plate flow — what the rider sees at checkout.