Skip to main content
Open any registration from Event → Registrations to edit or refund it. [IMAGE: /organizations/[id]/events/[eventId]/registrations → EditRegistrationModal open]

​
Edit a registration

The Edit action lets you change:
  • Race / category — moves the rider; capacity in both source and target is updated.
  • Bib — manual override.
  • Answers to custom questions.
  • Emergency contact / address.
  • Status — manually flip to cancelled (does not issue a refund).
Saving sends a “registration updated” email to the rider unless you uncheck Notify rider.

​
Refunds

Open the Refund action.
  • Full refund — refunds the entire amount paid via Stripe to the rider’s original payment method.
  • Partial refund — refund any amount up to what was originally charged.
  • Reason — internal note for your records.
The platform service fee is not refunded on partial refunds; on full refunds the service fee is also returned. The registration status flips to refunded and Time2Bike emails the rider a refund confirmation. The Stripe refund typically settles in 5–10 business days.

​
Transfer

The Transfer action moves the registration’s race entry from one rider account to another. Payments stay with the original payer; only the racer identity changes. Useful for selling/giving away a bib.

​
Delete

Manager-only. Removes the registration record. The Stripe charge is not automatically refunded — issue the refund first if needed.